Atomicwork is an AI-powered platform that aims to simplify and automate administrative work for HR and IT departments in companies, particularly those with remote or hybrid work models. With an AI assistant called Atom, Atomicwork streamlines various workflows and integrates with collaboration tools like Slack and Microsoft Teams. The company was founded by SaaS veterans Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Atomicwork has received $11 million in seed funding led by Blume Ventures and Matrix Partners.

About Atomicwork

Atomicwork was founded in September 2022 by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. All three founders have extensive experience in the SaaS industry and have known each other for 10 years. Rayapati previously founded cloud computing company Minjar, which was acquired by Nutanix in 2018. Darisi and Parsuram were part of Freshwork’s founding team. The founders realized that employees often face complex internal software and processes that result in a significant amount of administrative work. Atomicwork aims to provide employees with the same level of software and automation to simplify their daily operational needs.

Founders and Funding

Atomicwork’s founders, Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar, have a strong background in the SaaS industry. Rayapati’s previous startup, Minjar, was acquired by Nutanix, where he served as GM before starting Atomicwork. Darisi and Parsuram were involved in Freshwork’s founding team. The company has raised $11 million in seed funding, led by Blume Ventures and Matrix Partners. Other investors include Storm Ventures, Neon Fund, and angel investors.

The Problem of Administrative Work

With the rise of remote and hybrid work models, administrative work has become a significant challenge for HR and IT departments. Tasks such as requesting leave, filing tech requests, and checking company policies can be time-consuming and result in a lot of busywork. Employees often need to reach out to different departments for assistance, which can be a lengthy process, especially in organizations with multiple time zones. Additionally, dealing with complex internal systems and software further adds to the administrative burden. Atomicwork aims to address these challenges by automating workflows and providing employees with a platform to easily access information and submit requests.

The Automation Solution

Atomicwork’s AI assistant, Atom, plays a central role in automating administrative workflows. By integrating with collaboration tools like Slack and Microsoft Teams, Atom can answer employee questions and handle requests to various departments such as IT, HR, finance, and legal. Atom learns from company wikis, policy documents, FAQs, and historical tickets to provide accurate and timely responses to employee inquiries. Atomicwork offers a range of workflows, including fully automated workflows that require no manual intervention and semi-automated workflows that combine automation with human oversight as needed.

Integration with Collaboration Tools

One of the key features of Atomicwork is its integration with popular collaboration tools like Slack and Microsoft Teams. This integration allows employees to interact with Atom directly within their existing communication platforms, making it more convenient to access information and submit requests. Employees can ask questions or make requests to Atom through chat interfaces, and Atom will provide responses and complete tasks accordingly. This seamless integration helps streamline communication and ensures that employees can easily leverage the power of Atom without having to switch between different applications.

Range of Workflows

Atomicwork offers a wide range of workflows to assist with various company operations. Fully automated workflows handle tasks without the need for manual intervention, such as providing generative answers to common employee questions or expediting reimbursement processes. Semi-automated workflows strike a balance between automation and human oversight, addressing tasks like streamlining vendor payments, request approvals, and employee onboarding or offboarding. By offering a comprehensive set of workflows, Atomicwork aims to optimize and streamline company processes, reducing administrative burdens and improving overall efficiency.

Target Customers

Atomicwork primarily targets mid-market companies with employee counts ranging from 500 to 2,000. These companies often have dedicated budgets for employee support functions, making them ideal customers for Atomicwork’s solution. While Atomicwork acknowledges ServiceNow as a competitor, the company differentiates itself by building its platform with conversational AI from the ground up. Additionally, Atomicwork aims to provide a user-friendly internal delivery system for mid-market companies, further enhancing the employee experience.

Competitors

ServiceNow is a key competitor for Atomicwork. ServiceNow offers a range of HR and IT solutions, providing tools for employees to interact with various internal systems and processes. However, Atomicwork distinguishes itself by leveraging conversational AI and focusing on delivering a comprehensive self-service platform for a hybrid workforce. By automating tasks and simplifying workflows, Atomicwork aims to address the pain points of employees and significantly improve their overall experience.

Expansion Plans

Atomicwork has ambitious expansion plans beyond HR and IT departments. The company aims to extend its services to other employee support teams, including legal, facilities, business operations, and general and administrative functions. By broadening its scope, Atomicwork intends to become a comprehensive business service management suite for internal teams. Additionally, Atomicwork sees opportunities to enter sales operations, partner operations, vendor operations, and other internal teams, further solidifying its position as a versatile solution for various organizational needs.

Investor Perspective

Arun Penmetsa, a partner at Storm Ventures, expressed his views on Atomicwork’s investment. Penmetsa emphasized the proliferation of HR and IT solutions over the past two decades, which has resulted in a fragmented landscape and loss of productivity for employees due to the multitude of tools they need to interact with. Penmetsa believes that Atomicwork’s self-service platform addresses this pain point and significantly improves the employee experience. This statement highlights the investor’s confidence in Atomicwork’s solution and its potential to revolutionize the way employees interact with internal systems and processes.

Buying an AI Solution

For customers considering purchasing an AI solution like Atomicwork, there are several key considerations to keep in mind. First, it’s essential to evaluate the specific needs and pain points of the organization. Identifying the areas where automation and AI can make the most significant impact is crucial for selecting the right solution. Additionally, assessing the ease of integration with existing systems and workflows is essential to minimize disruption and ensure a seamless transition. Furthermore, evaluating the scalability and flexibility of the AI solution is vital to accommodate future growth and changing needs. Finally, it’s crucial to consider the level of support and training provided by the AI solution provider to ensure a smooth implementation and maximum utilization of the solution’s capabilities.

In conclusion, Atomicwork offers an AI-powered platform that aims to streamline administrative work for HR and IT departments. By automating workflows and integrating with collaboration tools, Atomicwork provides employees with a user-friendly solution to access information and submit requests. With its comprehensive range of workflows and ambitious expansion plans, Atomicwork aims to become a leading business service management suite for internal teams. With its recent funding and investor confidence, Atomicwork is well-positioned to revolutionize how companies manage their administrative processes and improve the overall employee experience.